PRIVACY POLLICY
Last updated: October 2026
Aloka & Sol respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how Aloka & Sol collects, uses and protects personal information when you visit or purchase from the Aloka & Sol website.
WHAT INFORMATION WE COLLECT
When you browse or purchase from our website, we may collect information such as:
Your name -
Email address -
Phone number -
Billing and delivery address -
Order and purchase details -
Information you provide when contacting us -
Information relating to your use of our website, including website analytics
We only collect information that is reasonably necessary to operate Aloka & Sol, process orders, provide customer service and improve your experience with our website.
HOW WE COLLECT YOUR INFORMATION
We collect information directly from you when you:
Place an order -
Contact us -
Subscribe to our mailing list -
Use our website -
Interact with Aloka & Sol through our website
We may also receive limited information through services that support our website, payments, delivery and website analytics.
HOW WE USE YOUR INFORMATION
We may use your personal information to: -
Process and fulfil your orders -
Arrange delivery or local collection -
Process payments -
Communicate with you about your order -
Respond to enquiries and provide customer support -
Send marketing communications where you have chosen to receive them -
Maintain and improve the Aloka & Sol website -
Understand how our website is being used -
Meet our legal and accounting obligations
We do not sell your personal information.
PAYMENTS
Payments made through the Aloka & Sol website are processed through Squarespace Payments and, where selected at checkout, Afterpay. Aloka & Sol does not receive or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
THIRD-PARTY SERVICES
Aloka & Sol uses third-party services to help operate the website and business, including website hosting, payment processing, delivery and website analytics. These providers may process personal information as part of providing their services. Some third-party providers may operate outside Australia, meaning your information may be transferred to or stored outside Australia.
MARKETING
If you choose to subscribe to Aloka & Sol marketing communications, we may use your email address to send you updates about new work, collections, exhibitions, studio news and other Aloka & Sol communications. You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at: hello@alokaandsol.com.au
COOKIES AND ANALYTICS
The Aloka & Sol website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the customer experience. We may use website analytics to understand things such as visitor numbers, traffic sources and which pages are viewed.
HOW WE STORE AND PROTECT YOUR INFORMATION
Aloka & Sol takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information may be stored through the third-party platforms and services used to operate the website and business. No method of transmitting or storing information online can be guaranteed to be completely secure.
ACCESSING OR CORRECTING YOUR INFORMATION
You may contact Aloka & Sol to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete. To make a request, contact: hello@alokaandsol.com.au We will respond to reasonable requests in accordance with applicable privacy requirements.
PRIVACY CONCERNS
If you have a question or concern about how Aloka & Sol has handled your personal information, please contact us first so we can try to resolve the issue.
Email: hello@alokaandsol.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time if our business or the way we handle personal information changes. The latest version will always be published on this page.
CONTACT
For questions about this Privacy Policy or the handling of your personal information, please contact:
Aloka & Sol Western Australia