We do not offer refunds for change of mind. As many of our garments are reclaimed or altered pieces, sizing can vary significantly between brands and styles. To help you make an informed purchase, detailed measurements are provided on every product listing. If a garment is not the right fit, we may offer a store credit provided that: You contact us within 7 days of receiving your order. The item is returned unworn, unwashed, and in its original condition. Any tags remain attached. Return postage is arranged and paid for by the customer. Once the returned item has been received and inspected, a digital store credit will be issued for the purchase price of the garment. Original shipping costs are non-refundable.

Due to the fragile nature of framed artworks and the risk of damage during return transit, all framed art sales are final. We do not accept returns, exchanges, or refunds for: Change of mind Incorrect wall measurements Styling preferences after purchase Please review all dimensions, photographs, and descriptions carefully before placing your order. At this stage, larger framed artworks are available for Perth collection only unless otherwise stated.

We take great care in packaging and inspecting every item before it leaves our studio. If your order arrives damaged during transit, or if you believe an item has a fault that was not disclosed in the listing, please contact us within 48 hours of delivery. To assist with a claim, please include: Your order number Photographs of the outer packaging Photographs of the damaged item Photographs of any internal packaging materials A photograph of the shipping label Please retain all packaging materials until the claim has been assessed, as carriers may require further inspection. Where a claim is verified, we will provide an appropriate remedy in accordance with Australian Consumer Law. This may include a repair, replacement, store credit, or refund.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law. If a product has a major fault, is significantly different from its description, or is not of acceptable quality, you may be entitled to a repair, replacement, or refund as provided by law.

For all returns, damage claims, or order enquiries, please contact: hello@alokaandsol.com.au

We aim to respond to all enquiries within 2–3 business days.